Return & Refund Policy
Effective Date: January 15, 2021
Quick Summary
- Our vehicle-specific film kits are custom cut after order verification.
- Cancellation requests may be approved only before cutting begins.
- Change-of-mind returns are not accepted after cutting begins.
- Contact us within 3 calendar days of delivery if an item arrives damaged or has a manufacturing defect.
- After review, an appropriate replacement, exchange, or refund will be arranged under this policy and applicable law.
Custom-Cut Products
Paint protection film and window-film kits are cut to order using the vehicle and product information supplied with the order. Once cutting begins, change-of-mind cancellations, returns, and exchanges are not accepted because the material is prepared for that order and may not be reusable for another customer.
This restriction does not remove remedies for products that are damaged, defective, misdescribed, or otherwise covered by applicable law.
Cancellations Before Cutting
Please contact us promptly if you wish to cancel. A cancellation request may be approved only if cutting has not begun. Submitting a request does not confirm cancellation; we will confirm whether production has started and whether the request can be approved.
Any approved refund may be reduced by non-refundable payment-processing charges disclosed in our Terms & Conditions, to the extent permitted by applicable law.
Damaged or Defective Items
If an item arrives damaged or has a manufacturing defect, contact us within 3 calendar days of delivery. Include your order number and clear photos or video showing the product, the issue, and the packaging.
Please keep the affected material unused and uninstalled, and retain the packaging while we review the claim. Installing, cutting, altering, or discarding the material may prevent us or the carrier from verifying the reported condition. This does not limit rights that cannot lawfully be excluded.
After reviewing the information, we will arrange an appropriate replacement, exchange, or refund under this policy and applicable law. If an approved item must be returned, we will provide return instructions and a prepaid label.
Vehicle and Cut Confirmation
Before cutting, we review the vehicle information and selected cuts with the customer by email. The customer must confirm those details in writing before production begins. Once confirmed, the order is cut to the approved specifications, and changes to the confirmed vehicle information or selected cuts are not accepted after cutting begins.
Installation Issues
Installation damage, contamination, misalignment, stretching, trimming, or other application errors are not manufacturing defects. Review the product and pattern before installation. Individual replacement panels may be available for purchase; contact us for availability and pricing.
Shipping Problems and Insurance
For packages that appear lost or damaged, follow the instructions in our Shipping & Handling Policy and contact us promptly. Optional shipping insurance may provide additional carrier or insurer claim assistance, but it does not replace this policy or limit rights and remedies provided by applicable law.
Electronic Signature Acknowledgment
Your electronic signature at checkout records your agreement to this Return & Refund Policy as presented when you place your order. It does not mean that you have already received or inspected the order, and it does not waive the remedies described in this policy, applicable law, or payment-network rules. See our Terms & Conditions and Privacy Policy for more information about electronic signature and order records.
Contact Us
To request a cancellation or report a product or shipping problem, use our Contact Us page and include your order number.
Phone: 786-745-8066
Business Name: Precut PPF Store
