Shipping & Handling

Effective Date: January 15, 2021

Thank you for choosing PrecutPPF.store. Our team works to confirm, prepare, and process every order as quickly as possible, while taking the time needed to verify your vehicle details and selected cuts before production. The information below explains our processing and shipping schedule, available delivery options, and how we can assist with shipping concerns.

Custom Orders & Vehicle Verification

Each precut paint protection film kit is custom cut in the USA for the confirmed vehicle year, make, model, trim, and selected coverage.

Before cutting, we review the vehicle information and selected cuts with the customer by email. We may request vehicle photos to verify features such as bumper style, sensors, cameras, and emblems. The customer must confirm the vehicle information and selected cuts in writing before production begins.

If confirmation or additional information is required, the order will remain on hold until we receive it.

Order Processing & Shipping Schedule

All orders require confirmation and processing before shipment. We work to complete these steps as quickly as possible while ensuring each custom kit is prepared accurately.

Packages are dropped off with the shipping carrier on Tuesdays and Thursdays only. Once your order has been confirmed and processed, it will be included in the next scheduled drop-off. Orders completed after a drop-off will ship on the following scheduled shipping day.

Processing may take longer during busy periods, holidays, or when additional vehicle information is needed. We appreciate your patience while we prepare your order.

Shipping Options & Estimated Transit Times

Choose Free Economy USPS shipping, or upgrade to UPS Ground for faster estimated delivery. UPS Ground is our recommended option for all packages, including larger Full Front and Full Car kits. Delivery times are estimates, not guarantees.

Transit estimates begin once the shipping carrier receives your package. They do not include order confirmation, processing, or custom cutting time.

All orders require processing time and will be shipped once confirmed and processed, according to our Tuesday and Thursday drop-off schedule.

Free Economy Shipping & UPS Upgrades

Free Economy USPS shipping is available on all standard U.S. orders up to $4,000, including Partial, Full Front, and Full Car kits. Allow an estimated 15–30 days after processing. For faster estimated delivery, choose paid UPS Ground at checkout. Orders above $4,000 require a custom invoice and shipping quote.

Shipping Costs

UPS and other shipping providers have adjusted their rates, increasing the cost of shipping large packages. We understand that shipping costs matter and are working to keep them as low as possible for our customers.

Tracking & Carrier Handling

Your tracking number will be provided once your order ships. Please allow 24–72 hours after the carrier receives your package for tracking updates to appear.

Once your package is in the carrier’s possession, its handling, transportation, delivery schedule, and tracking updates are managed by the carrier. We do not control how the package is handled or transported after it has been handed over.

For assistance with delivery or tracking, you may contact the shipping carrier you selected and paid to transport your package directly.

Optional Shipping Insurance

Shipping insurance is optional but highly recommended.

When you purchase shipping insurance at checkout, we purchase coverage on your behalf for loss or damage to your package, subject to the insurance provider’s terms and approval.

Purchasing insurance does not guarantee claim approval. The insurance provider reviews the circumstances and supporting evidence to determine whether a claim qualifies for coverage.

Reporting a Damaged Package

If your package arrives damaged, do not use, install, or unroll the material. Retain the material, shipping container, all packaging, and the shipping label in the condition received.

Email us immediately with your order number. We will guide you through the claim process and explain how to upload the required photos and videos.

Please provide all of the following:

• Clear photos of the damaged package, shipping label, and packaging.
• Clear photos showing physical damage to the material without unrolling it.
• Videos documenting the damage to the package and material.
• Your order number and a brief description of the damage.

Contact us and submit the available photos and videos within 3 calendar days of delivery. Prompt documentation helps us inspect the issue and meet carrier or insurer deadlines. Missing or late documentation may limit what can be verified, subject to applicable law.

The material must remain unused and unrolled, and the physical damage must be clearly visible in the documentation. If you are unsure how to document the damage without further handling the material, contact us for guidance before proceeding.

Insurance Claim Review & Replacements

We can assist you with submitting the required claim information. However, coverage and any claim payment are subject to the insurance provider’s review and approval.

An insurer’s decision does not replace our Returns & Refunds Policy or determine rights and remedies provided by applicable law. If the reported problem is covered by that policy, we will arrange the appropriate resolution described there.

If you prefer, you may contact the insurance company directly to discuss or manage your claim. You may also contact the shipping carrier directly regarding the handling or transportation of your package.

Claim investigations may take approximately 2–3 weeks, depending on the provider and whether further information is required.

Reporting a Missing Package

If your package appears to be lost, email us with your order number and tracking number. We will guide you through the next steps. If you purchased shipping insurance, we can assist with submitting a loss claim for the insurance provider’s review.

Canadian and International Orders — Import Charges

Before placing an order for delivery to Canada or any other country outside the United States, customers should contact the applicable customs authority and shipping carrier to determine whether tariffs, import duties, taxes, brokerage fees, customs-clearance fees, or other charges may apply.

The amount paid to PrecutPPF.store covers only:

• The PPF material and products included in the order.
• The shipping service selected and paid for at checkout.

The purchase price and shipping charge do not include fees imposed after the package enters the destination country. Canadian customs, other governmental authorities, and the shipping carrier may require payment of import duties, tariffs, taxes, brokerage fees, or customs charges before releasing or delivering the package.

By placing an order for delivery outside the United States, the customer acknowledges and agrees that:

• The customer is the importer and recipient of the shipment.
• The customer is solely responsible for determining and paying all applicable tariffs, duties, taxes, brokerage fees, customs-clearance fees, and other import-related charges.
• These charges are not collected by or paid to PrecutPPF.store.
• PrecutPPF.store does not control, calculate, waive, or reimburse these charges.
• Refusing delivery or failing to pay required import charges does not automatically entitle the customer to a refund. Any return, refund, reshipping cost, or deduction will be handled according to our applicable policies and governing law.

Please investigate all possible import costs before purchasing. Completing an international order confirms that you understand and accept responsibility for these charges.

Delivery Attempts & Returned Packages

Please monitor your tracking information and contact the carrier if you need to make delivery arrangements.

If a package is returned because of missed delivery attempts, refusal, or an inability to receive it, additional shipping charges may apply to resend the order.

Shipping Address Accuracy

Please review your shipping address before placing your order to ensure it is complete and correct. Incorrect or incomplete addresses may result in delivery delays, returned packages, or additional shipping charges.

Electronic Signature Acknowledgment

Your electronic signature at checkout records your agreement to this Shipping & Handling Policy as presented when you place your order. The checkout signature is not a carrier delivery signature, proof of delivery, or acceptance of the condition of goods you have not yet inspected. It does not waive remedies under our policies, applicable law, or payment-network rules.

Review our Terms & Conditions, Returns & Refunds Policy, and Privacy Policy before placing your order.

Contact & Assistance

If you have questions about your shipment, please contact us with your order number and a brief description of your concern so we can assist you.

For damaged shipments, contact us and submit the available photos and videos within 3 calendar days of delivery.