Shipping & Handling
General Shipping Question:
I have purchased my order with the selected shipping option. Will it arrive within the specified time frame?
For example, I paid for 3-7 day delivery.
That’s the number of days UPS needs to deliver the package to you approximately 3-7 days, which does not include our processing and handling times.
Please see the Handling Times below.
Once your order is placed, it takes our team 3-7 days to process it, depending on the order size and modifications. In some cases, it may take longer.
Canada Shipping:
At checkout, customers cover shipping costs for delivering packages to Canada via UPS or USPS.
Customers are responsible for any additional tariff duties and fees incurred upon the arrival of their package, which is separate from the Canada Shipping delivery fee paid at the checkout.
Please get in touch with UPS or Customs to inquire about the tariff fees for receiving your package from the USA.
We are not responsible for paying UPS brokerage fees or any other fees on the delivery day once the package clears customs; we have no control over these charges.
Insurance:
A signature and insurance will be required for all orders.
Handling Times:
The handling and confirmation process typically takes 3-7 business days, but please note that handling times are approximate and subject to change if the order is not promptly confirmed.
Shipping Options:
We offer Multiple shipping options at the checkout with an estimated delivery time of 3-10 business days depending on the shipping option selected. ( Please check delivery options available at the checkout page )
Faster delivery options are available for an additional cost at the checkout page, details can be found below. It’s important to note that delivery times, even for expedited options, are not guaranteed.
Tracking Information:
Our system will generate a tracking number once the order is shipped.
Please note that the UPS system may take up to 72 business hours to update the delivery date, and we have no control over the package once it is in UPS possession. Unfortunately, we cannot predict the delivery date of your package will get delivered.
We see what you see on the UPS tracking Package.
For the most accurate and up-to-date information on the delivery date, please enter the provided tracking number at UPS.com. This will give you real-time updates on the status and expected delivery date of your package.
Frequently asked questions:
Quicker Shipping Inquiry:
Question: Is the option for 2nd day or overnight shipping available?
Answer: We offer expedited shipping for an additional charge. However, orders can only be dispatched through the expedited option after the completion of shipping and handling processes during business hours, Monday to Friday. For instance, if you placed an order on the 1st and expect it to ship on the 2nd, it’s not possible. Your order needs confirmation, cutting, packaging, and scheduling for UPS pickup, which may take 3-7 business days to prepare for expedited shipping. Once your order is ready, picked up by UPS, and scanned, the expedited shipping delivery times you selected and paid for will take effect.
Standard Delivery Times:
The standard delivery times are 9-12 days via Economy Shipping. Question: My Paint Protection Kit kit was shipped via upgraded UPS Ground with a 3-7-day delivery time, but it’s running late.
Answer: UPS may occasionally experience delays; unfortunately, we cannot guarantee delivery times once the package is in UPS’s possession.
Delivery Delayed:
Question: The delivery date was provided, but the delivery didn’t arrive on time.
Answer: UPS likely couldn’t deliver the package on the provided date due to various reasons. Please check your tracking for an updated delivery date, and contact UPS for more information.
Undetermined Delivery Date:
Question: The estimated delivery date will be provided as soon as possible.
Answer: UPS doesn’t have a delivery date at the moment. It will be updated after the next destination scan or when the package reaches your city.
Signature Requirement:
Question: My order was shipped with a required signature, but I can’t be home to receive it.
Answer: Please call UPS to arrange for holding the package at a local UPS pickup location for pickup. Alternatively, you can request redelivery. If no action is taken before the package is sent back, it can be re-shipped at an additional fee paid by the customer.
Shipping Insurance:
Question: Why is shipping insurance a requirement?
Answer: Shipping insurance is necessary as, once the package is with UPS, any damage or loss is beyond our control. We purchase shipping insurance on your behalf to facilitate filing claims with an insurance company in case of damage or loss. Claims may take up to 2+ weeks, requiring pictures, a police report, and following email instructions per the Insurance company’s requirement.
Lost Package:
Question: The tracking information indicates that my package has been delivered, but I haven’t received it.
Answer: In the event that your package has not been delivered or is lost, kindly submit a police report. We need a police report to initiate a claim for a missing, stolen, or lost package.
Note: All items are dispatched with a signature requirement. Before reporting a lost or missing package, please inquire with your neighbors, as packages may occasionally be left with them or delivered to the wrong address nearby.
Damaged Package:
Question: I got my package, but it’s damaged. What’s the next step?
Answer: If your package arrives with a damaged tube, kindly email us right away with photos of the broken tube and full pictures of the product damage. We may request you to unroll the material for inspection.
Once we have all the necessary information, we’ll proceed to file a claim on your behalf. Please be aware that claims with the insurance company can take up to 2+ weeks to resolve. Your patience during this process is appreciated.
Note: Please note that during the investigation and insurance claim process, we won’t be able to provide a replacement or send a new product until the claim is resolved and either approved or denied by the insurance company.
Shipping to Forwarders:
Question: Can I checkout using shipping freight forwarders?
Answer: Currently, we do not permit shipments using freight forwarders. We only ship directly to home/business addresses. No 3rd party shipping forwarders are allowed, and orders with such requests will be automatically refunded. The shipping and billing address must match the credit card’s billing address.
Additional Details
Should you have any further inquiries regarding shipping and processing durations, kindly reach out to us via email prior to completing your purchase.
By proceeding with your purchase, you acknowledge and agree to our shipping and processing timelines.
If you have additional questions, please Email us.
